Frequently Asked Questions

We know event planning comes with a lot of moving parts, and we want your rental experience to feel simple and stress-free. Below are answers to some of the questions we hear most often. If you do not see your question here, please reach out. We are happy to help.

What does Highland Event Rentals offer?

We provide event rental items for weddings, parties, showers, corporate events, family gatherings, celebrations of life, and other special occasions. Our inventory includes everything from tables, chairs, décor, backdrops, linens, yard games,, and other event essentials depending on availability. We also offer items for purchase to better enhance your event!

What types of events do you serve?

We serve a wide range of events, including weddings, birthday parties, baby showers, bridal showers, graduation parties, reunions, business events, church events, school functions, celebrations of life, and community gatherings.

What areas do you serve?

Our primary service area is Colorado Springs, CO however we offer delivery to surrounding cities including Falcon, Peyton, Monument, Castle Rock, Woodland Park, Manitou Springs, and Pueblo for an additional charge.

Do you have a showroom?

At this time, we do not currently have a public showroom.

How do I place an order?

You can browse our inventory online and submit an order directly online for your convenience. We will reach out if there is an issue with our inventory or if we have any clarifying questions about your reservation.

How far in advance should I book?

We recommend booking as early as possible, especially for weddings, peak weekends, and larger events. Some specialty items may require additional lead time.

Can I make changes to my order after booking?

We will do our best to accommodate changes, but changes are subject to availability, timing, and scheduling. Additional charges may apply.

Do you offer delivery?

Yes, delivery is includes with the price of your rental if the event is within Colorado Springs. Additional delivery charges apply for events outside our primary service area.

Do you offer setup and teardown?

Basic setup and teardown is available for select items. Some rentals are drop-off only, while others may include setup or require professional installation. We will clarify what is included in your rental agreement.

Can I pick up the items myself?

We do not offer customer pickup at this time.

What do I need to know before delivery day?

Please make sure the delivery area is accessible, clear, and ready at the scheduled time. This includes making sure gates are unlocked, pets are secured, walkways are clear, and any venue restrictions or timing requirements have been communicated in advance.

To protect our employees, we do not deliver items when ascending or descending stairs is required.

Do you deliver to parks, venues, or private properties?

Yes, in many cases. However, it is the customer’s responsibility to confirm that the location allows the rented items and that any required permits, permissions, or venue approvals are in place.

How long is the rental period?

Rental periods are either 4, 12, or 24 hours depending on the item. Your rental window will be listed in your rental agreement.

Can I keep the items longer?

Possibly! Extended rentals may be available depending on scheduling and item availability. Call us and we will see what we can do. Additional fees will apply.

What happens if items are not ready for pickup at the agreed time?

Late returns or pickup delays will result in additional fees. Please make sure all items are gathered, accessible, and ready at the agreed time.

Do you require a security deposit?

Yes, we charge a refundable security deposit to help cover potential damage, loss, missing items, excessive cleaning, or other issues during the rental period.

What is your cancellation policy?

Cancellation terms may vary depending on the type of order, timing, and whether any items were custom ordered or specially reserved for your event. Please refer to your rental agreement for the terms that apply to your booking.

Can I cancel if the weather looks bad?

Outdoor events always carry some weather risk. Depending on the item and timing, we may be able to discuss alternate plans, rescheduling, or protected setups, but standard cancellation terms still apply unless otherwise stated in writing.

What happens if I need to reschedule my event?

We will do our best to help if you need to move your event date. Rescheduling is subject to availability and may not always be possible.

Do I need to clean items before returning them?

Basic tidying is appreciated, but items do not usually need to be professionally cleaned unless specifically stated. However, items should be free of food, trash, heavy dirt, mud, wax, smoke odor, pet hair, and other unusual messes. Additional cleaning fees may apply if items are returned excessively dirty.

What happens if something is damaged?

Customers are responsible for rental items from the time they are delivered or picked up until they are returned to or recovered by Highland Event Rentals. Charges may apply for damaged, lost, stolen, or excessively dirty items.

What happens if something goes missing?

Missing items, missing parts, or unreturned rentals will be charged at repair or replacement cost, along with any related labor or administrative costs if applicable.

What if an item arrives damaged or unusable?

Please notify us as soon as possible. We want to make things right quickly and will work with you on an appropriate solution based on the situation and available inventory.

Can rental items be used outdoors?

Many items can be used outdoors with proper care, but outdoor use depends on the item and conditions. Some items must be kept dry, protected from wind, or used only on appropriate surfaces.

What if it rains or gets windy?

Customers are responsible for protecting rental items from weather unless otherwise agreed in writing. In unsafe conditions, we may delay, refuse, or cancel setup or delivery for the safety of our team and equipment.

What if I want an item I do not see listed on your site?

Please ask. We are updating our inventory all the time and we love getting input on what YOU want to see!