Privacy Policy

Effective Date: March 30, 2026

Highland Event Rentals (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, contact us, request a quote, make a reservation, or otherwise interact with our business.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you fill out a form, request a quote, place an order, sign a rental agreement, or contact us, we may collect information such as:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Event address or delivery location

  • Payment and billing details

  • Rental selections and order information

  • Event date and details

  • Any other information you choose to provide

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time spent on pages

  • Referring website

  • General location information

  • Cookies and similar tracking technologies

2. How We Use Your Information

We may use your information to:

  • Respond to inquiries and quote requests

  • Process reservations, payments, and rental agreements

  • Deliver, set up, and retrieve rental items

  • Communicate with you about your order or event

  • Send invoices, receipts, reminders, and service updates

  • Improve our website, services, and customer experience

  • Prevent fraud, misuse, or unauthorized activity

  • Comply with legal obligations

  • Send marketing or promotional emails, if you have opted in

3. How We Share Information

We do not sell your personal information. We may share your information with trusted third parties when necessary to operate our business, including:

  • Website hosting and website platform providers

  • Payment processors

  • Booking, inventory, and rental management platforms

  • Email and communication service providers

  • Delivery, setup, or subcontracted service providers

  • Professional advisors such as accountants, insurers, or attorneys

  • Government authorities or law enforcement when required by law

These third parties only receive the information needed to perform their services for us.

4. Payments

Payments made through our website or invoicing system may be processed by third-party payment providers such as Stripe or other secure payment processors. We do not store full payment card information on our own servers unless explicitly stated otherwise.

Please review the privacy policy of any payment processor you use through our website for more information about how your payment information is handled.

5. Booking and Rental Platforms

We may use third-party tools to manage quotes, bookings, inventory, contracts, and scheduling. Information you submit through those systems may be stored and processed by those providers on our behalf.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, analyze traffic, remember preferences, and help us understand how visitors use the site. You can usually control cookies through your browser settings. Please note that disabling cookies may affect how some parts of the website function.

7. Marketing Communications

If you sign up for our emails or otherwise opt in, we may send you updates, promotions, or special offers. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us at rentals@renthighlandevents.com.

Even if you opt out of marketing messages, we may still send service-related communications about your booking, quote, or account.

8. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as needed to provide our services, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations.

10. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

  • Request access to the personal information we have about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Opt out of certain marketing communications

  • Request information about how your data is used or shared

To make a privacy-related request, please contact us at rentals@renthighlandevents.com.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing any personal information.

12. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of our website after changes are posted means you accept the updated policy.

14. Contact Us

We welcome your questions and are happy to help with any concerns about your privacy or personal information. Contact us here.